Dispute resolution

Current Disputes Resolution Process

Our new rules are expected to be in place by the end of 2021. In the meantime, if you are a volunteer or a member of the public, and you have a dispute, you can access our current dispute resolution process. You may access this dispute resolution process as a first step if you choose.

To submit an application, use the dispute resolution process application formOnce you have completed the form, email it to: Manager@resolutionscheme.nz or mail it to:  

Fire and Emergency New Zealand 
Level 12, 80 The Terrace 
PO Box 2133 
Wellington 

Attention: Independent Manager, Disputes Resolution 

More information about our current Dispute Resolution Scheme can be found in our Dispute resolution – Guide for applicants.