Entry requirements (Dispatcher)

Fire and Emergency New Zealand is our country’s unified fire and emergency services organisation that proudly serves our communities 24/7, 365 days a year. Our role is to be the keystone of community safety and resilience. We are the organisation New Zealanders confidently turn to in a time of crisis, and we help to reduce the risk of emergencies through better preparation and recovery support.


We have three 111 Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Communication Centres is to be the first point of contact for the public with Fire and Emergency New Zealand. 


Our dispatchers operate in a 24/7 Emergency Service environment. Working in a small close-knit team, your primary responsibility will be to receive emergency 111 and administration calls and to dispatch appropriate resources to respond to incidents. You will have daily contact with a wide range of people including members of the public, firefighters, other emergency services and government agencies. 


Full-time fire and emergency dispatchers work a structured roster cycle of four shifts on (two days, two nights), four shifts off. 

Do you have the following skills?

  • High level of computer literacy with a typing speed of at least 45 words per minute
  • Good geographic knowledge of New Zealand
  • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure
  • Ability to work constructively and cooperatively within a team environment and;
  • Ideally, previous experience in a communications centre or similar customer service environment, coupled with a strong customer focus and a ‘can-do’ approach


If you answered yes to the above, then we want you to