Our 3-Step Escape Plan

  • First Escape Route
  • Second Escape Route
  • Meeting Place

Use this space to note any additional information about your escape plan, i.e. who will assist

Your checklist
  • Get low

    Smoke is poisonous and more deadly than flames.

    If you breathe smoke for more than a few breaths it can kill you.

  • Be fast

    A house fire can kill you in less than three minutes.

    Don't spend time trying to save possessions.

  • Close doors

    A closed door buys you time.

    It slows down the spread of fire, giving you more time to get to safety.

  • Get out - stay out!

    People have died by going back into a fire.

    Don't leave the meeting place to go back inside for any reason.

National support services

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After a fire or emergency event, it's normal to feel unsettled and disrupted for a while. You may be able to overcome any problems yourself, but don't be afraid to ask for help. Fire and Emergency New Zealand encourage you to reach out if you, or someone in your community, need support.

If you need urgent help, please contact your GP, Ambulance Service, or local hospital emergency department (for referral to the Crisis Assessment and Treatment Teams – CATT).

Support services

Here’s a list of some of the services that are available in New Zealand that offer support, information and help. All services are available 24 hours a day, seven days a week unless otherwise specified.

Alcohol Drug Helpline
0800 787 797

Need to talk?

Free call or text 1737 any time for support from a trained Ministry of Health professional.

Trained health professionals for mental health and addiction helplines (depression, gambling and alcohol drug helplines) will be on hand to support people 24/7.



0800 543 354


0800 611 116

Suicide Crisis Helpline

0508 828 865

Depression Helpline

0800 111 757

Supporting Families in Mental Illness

0800 732 825
(for families and whānau supporting a loved one who has a mental illness)

Women’s Refuge Crisis Line

0800 733 843 (0800 REFUGE)

Rural Support Trust

0800 787 254


0508 744 633
(confidential domestic abuse helpline)


0800 726 666


0800 744 100
(for support through trauma, loss and grief, 9am-5pm weekdays)

Gambling Helpline

0800 654 655

Supporting Families in Mental Illness

0800 732 825

(for families and whānau supporting a loved one who has a mental illness)


0800 376 633

Contact your doctor or General Practitioner (GP)


For other specialist helplines, go to https://www.mentalhealth.org.nz/get-help/in-crisis/helplines/