Our current process for bullying and harassment complaints

Fire and Emergency New Zealand

Our current process for bullying and harassment complaints

Bullying and harassment have no place at Fire and Emergency.

We have a bullying and harassment complaints process for people who want to raise a complaint or seek advice about their options. This process allows people to talk with someone impartially and confidentially.

How to raise a complaint or seek advice

If you have experienced unwanted behaviour and would like to raise a complaint or seek advice, you can contact our Behaviour and Conduct Office (BCO) who will deal with your matter completely confidentially.

Reaching out to someone can be difficult and stressful. We are here to support you and take reports of unwanted behaviour seriously.

You can contact the Behaviour and Conduct Office by:

Someone from the Behaviour and Conduct Office will respond to you within three working days.

What is the Behaviour and Conduct Office (BCO)

We have established a Behaviour and Conduct Office and an interim director has been appointed.

When fully operational, the Behaviour and Conduct Office will be the central point for education, training and guidance related to value-based behaviour. The Behaviour and Conduct Office's full functions are being scoped and consulted on soon.

At the moment the Behaviour and Conduct Office manages our bullying and harassment complaints process.

What the Behaviour and Conduct Office will do with your information

The information you provide allows the Behaviour and Conduct Office to contact you about your complaint and determine the next steps for resolving your complaint in a fair and transparent way.  The Behaviour and Conduct Office is completely separate from the issue and those that are involved in the complaint.

Any personal information that you provide us will be confidential and will not be shared unless you give us your permission to do so, or where there is a risk of harm to you or someone else.

You can also contact the Behaviour and Conduct Office to enquire about the process and seek information on how to deal with unwanted behaviour or to respond to a complaint.

Who can use our current complaints process

Our current complaints process is available to anyone who wants to raise a complaint of bullying and/or harassment by Fire and Emergency people, or to seek advice or information about the options and process for resolving complaints.

The current process :

  • is available to employees, volunteers and members of the public.
  • is available as a resource for managers and leaders to provide information about how to respond to complaints, and supporting early resolution where possible
  • began in March 2020 and formed the first function of the Behaviour and Conduct Office.

Defining bullying and harassment

Bullying is defined as repeated and unreasonable behaviour directed towards another person or a group of people that can lead to physical or psychological harm;

  • Repeated behaviour is persistent and can involve a range of actions over time.
  • Unreasonable behaviour means actions that a reasonable person wouldn't do in similar circumstances. It includes victimising, humiliating, intimidating or threatening a person.

Harassment, as defined by the State Services Commission, is unwanted and unwarranted behaviour that a person finds offensive, intimidating or humiliating and is repeated, or significant enough as a single incident, to have a detrimental effect on a person's dignity, safety and wellbeing.

Privacy statement

The bco@fireandemergency.nz mailbox is monitored by the Behaviour and Conduct Office. We will collect and hold the personal information you provided on this form to contact you about your complaint and determine the next steps for resolving your complaint.

Information about your complaint, including any personal information you provide, will only be shared outside of the Behaviour and Conduct Office where it is necessary to respond to your query or resolve your complaint and, you have given your permission, or where there is a risk of harm to your or someone else. Any information used for case assessment or reporting purposes will be anonymised.

If you wish to remain anonymous, or would not like your information shared further, please state this in the details of your complaint. If you would like to know more about this, please email bco@fireandemergency.nz