Bullying and Harassment Complaints – Interim Process

Fire and Emergency New Zealand

Bullying and Harassment Complaints – Interim Process

The interim complaints process is available for Fire and Emergency employees, volunteers, contractors and members of the public who want to raise a complaint of bullying and/or harassment, or to seek information about options and process for resolving complaints.

Defining bullying and harassment

Bullying is defined as repeated and unreasonable behaviour directed towards another person or a group of people that can lead to physical or psychological harm;

  • Repeated behaviour is persistent and can involve a range of actions over time.
  • Unreasonable behaviour means actions that a reasonable person wouldn't do in similar circumstances. It includes victimising, humiliating, intimidating or threatening a person.

Harassment, as defined by the State Services Commission, is unwanted and unwarranted behaviour that a person finds offensive, intimidating or humiliating and is repeated, or significant enough as a single incident, to have a detrimental effect on a person's dignity, safety and wellbeing.

How to raise a complaint

To raise a complaint about bullying and/or harassment, please complete the Behaviour and Conduct Office Complaints and enquiry form and email it to bco@fireandemergency.nz, who will assess your complaint.

You can also use this form to make enquiries about the process, and ask for advice about whether to make a complaint.

This process may also be used by Fire and Emergency personnel to seek information about how to respond to a complaint. You can contact the Behaviour and Conduct Office by email - bco@fireandemergency.nz

Privacy statement

This mailbox is monitored by the Behaviour and Conduct Office. We will collect and hold the personal information you provided on this form to contact you about your complaint and determine the next steps for resolving your complaint.

Information about your complaint, including any personal information you provide, will only be shared outside of the Behaviour and Conduct Office where it is necessary to respond to your query or resolve your complaint and, you have given your permission, or where there is a risk of harm to your or someone else. Any information used for case assessment or reporting purposes will be anonymised.

If you wish to remain anonymous, or would not like your information shared further, please state this in the details of your complaint. Please note that this will limit the degree to which your complaint can be addressed. If you would like to know more about this, please email bco@fireandemergency.nz