How to raise a complaint or seek advice
Speaking up can be difficult. To make it easier, Fire and Emergency have partnered with Fair Way, experts in disputes resolution, to deliver Speak Safe @ Fair Way. All volunteers and staff can access this external and independent service to raise concerns, especially before they become a complaint. You can raise any issues in a safe and confidential way.
Fair Way will assess and triage initial issues and determine the next steps independently of Fire and Emergency. You can access the service to raise issues, seek advice and make a complaint, if you choose to do so.
Speak Safe @ Fair Way replaces the Behaviour and Conduct Office (BCO) and works differently. If you’re involved with an existing BCO case, the BCO will be in touch with you regarding the plan for managing your case to resolution.
To get in touch with Fair Way directly:
- Freephone: 0800 677 697 (Monday to Friday 8.30am to 5pm)
- Email: speaksafe@fairwayresolution.com
- Online form
Fair Way will respond within one business day to your query.
You don’t have to contact Speak Safe @ Fair Way, but if you experience or witness behaviour that doesn’t feel right, it’s important to speak to someone you trust. It could be a colleague, your brigade/station leader, your manager, People Advisory or a union representative. In fact, it can be anyone you feel comfortable discussing the situation with.
For members of the public, please view our Complaints page.